When an “entitled” customer rudely tried to push around a McDonald’s employee, the middle-aged woman gave the insolent punk a verbal beatdown that left him speechless. She was praised for standing up to the rude customer, and it was all caught on video.
In a video that has gone viral, one female McDonald’s employee was applauded for refusing to allow one extremely entitled drive-thru customer to push her around. Although the video is only 37 seconds long, it’s very clear why the female employee has had enough.
Viewers can hear what exactly the problem was as she points to his iced coffee and says, “It’s all on the bottom, see? And now go to a different store. We will not be serving you anymore.” She then closes her window to serve the next person in line. However, the unsatisfied customer wasn’t going away without a fight, and that’s when she shuts him down.
It appears that McDonald’s employees attempted a few times to make his iced coffee the way he wanted, but it wasn’t good enough. When the fed-up female employee informs him they won’t serve him anymore, he has the audacity to question her decision.
“Because every single time we make your drink, it is wrong,” she tells him. “Obviously, we cannot satisfy you the first time, and we’re done trying. So, get out of my drive-thru!” The video ends with the viewer hearing the employee say, “And you guys called my employees vulgar names.” The original TikTok video which has been taken down received more than 700,000 likes and over 10,000 comments, many of which seem to have taken the female employee’s side, the New York Post reported.
“I like her, she’s not McHaving it anymore! Customers, stop being exhausting, it’s just fast food,” one person commented. Some of the commenters had experience in the service industry and expressed their annoyance with people’s expectations of those serving them. “Why do I have a feeling that she is in the 100% right here?” another asked. “I think we’re all on her side,” one viewer wrote.
According to Yahoo News, other viewers went on to criticize the seemingly difficult customer. “It’s McDonald’s, not a fancy coffee shop. People really be expecting the most for less,” one person added. “Customers act like they’re paying for cashiers’ insurance with their entitled behavior. Drive on,” commented another.
Another TikTok user wanted McDonald’s to take the matter further. “@McDonald’s we love this lady! Give her a raise and promotion. Customers don’t have the right to abuse employees,” he lobbied. This was supported by some other viewers, including one who claimed to know the woman in the video. “She’s amazing. I worked with her for 8 years before I left McDonald’s. She’s actually the GM of that location,” the person commented.
“You can tell in the clip that this was not the first time this guy had tried to make a sport out of harassing these service workers,” wrote another commenter. “Good for her. It’s not just herself that she is standing up for, but her employees, too.”
One viewer sided with the female worker for defending her coworkers. “Wow. At first, I thought she was being a little harsh,” he wrote. “But then she added that part at the end about the customer making vulgar comments to the other employees. If that is true, then the McDonald’s employee has a point.”
Another viewer shared their own experience. “I once worked for one of the largest corporations in the world,” she wrote. “I asked my boss why the customer satisfaction goal was 98 percent and not 100 percent and he said: ‘We have figured out that some people will never be happy no matter how much you do for them, or how much you give in to them.”‘