A Pizza Hut restaurant was forced to not only investigate an incident but apologize for it after upsetting customers when a woman received a receipt with a rather insulting message written on it. The three handwritten words scrawled across the bottom will leave you wondering what the employee was thinking.
Pizza Hut chains all around the world found themselves taking heat after one of their restaurants in Singapore handed a receipt to a customer with a handwritten message across the bottom. Once the patron saw it, she took to social media, and it wasn’t long before others became just as outraged as she was.
Going by “Aili Si” on Facebook, but having since changed her name on the social media site to “Liz Liz” for reasons unknown, the displeased Pizza Hut customer posted a photo of the receipt she received from the Bukit Merah Pizza Hut location after ordering two pizzas. Scribbled across the bottom was the handwritten message that read, “Pink Fat Lady.”
Aili Si took to Facebook to express her outrage, going straight to Pizza Hut’s verified corporate Facebook page, where she let them know what happened, posting an image of the receipt in question, as she told them exactly how she felt about it in the caption.
“I don’t think it is nice of your staff to describe me as such on my receipt,” she wrote. “As a customer, I definitely hope to be treated with basic respect deserved by any others. I hope to receive an apology from the staff and Pizza Hut.”
The post drew the attention of other customers, and the comments that followed were mostly from people expressing shock and disappointment in the chain’s actions, Yahoo News reported. “The person who wrote this is really disgusting. It’s extremely unacceptable. Girl, no matter what, you are beautiful,” Shahirah Saad wrote, while A Novem Chea added, “Lacking of basic manners. Very sad to see this kind of standard.”
However, Pizza Hut did end up doing the right thing by Aili and quickly commented on her post with an apology that read, “Hi Aili Si, this definitely rocked us in our seats. That should not have happened at all and we feel that we cannot begin to appropriately apologize to you at this point, but we are, indeed, sorry for this. We’re glad you brought this to our attention. Our team is keen on finding out further details of this incident in order to launch an investigation.”
The pizza chain wasn’t done there. Pizza Hut Singapore also posted a public apology to their Facebook page over the incident. “Pizza Hut Singapore would like to apologize unreservedly to Ms. Aili Si for a recent incident that took place,” the post began. “This incident goes against our corporate values and we do not condone behavior or actions that offend people,” the apology continued.
“We are currently investigating this matter,” Pizza Hut Singapore added. “We deeply regret that such an incident has occurred and are attempting to contact Ms. Si to personally express our sincere apologies,” they wrote. “We will take corrective measures to continuously improve our standards and consistency in our service and hospitality,” the management and staff of Pizza Hut Singapore sincerely concluded their post.
It’s likely that the employee was just looking for a way to identify the customer, but the description by the staff, even if true, was perceived by many people as rude and uncalled for. However, it also wouldn’t be right to shame the whole company just because of the actions of one employee. Hopefully, Pizza Hut handled the responsible party appropriately because, as we see, it only takes one bad apple to ruin the whole bunch.
Now, let this be a lesson to anyone working with the public — if you need to identify a customer, ask for their name and jot it down. Don’t describe patrons by physical attributes that, although they may be accurate, could also be insulting or potentially offensive. Such a mistake, even when being honest, could cost you your job. Simply put, no one needs to be reminded they are carrying extra weight when they are picking up their pizza.